- Check Al Madadd logo at the official branches sign boards in case you visit any of the showrooms.
- Check the distributor agreement with Al Madadd in case you are visiting an authorised distributor shop.
- When technician visits your site, Check his civil ID which shows that he is working under Al Madadd noting that Technicians should have wear Al Madadd uniform & using Al Madadd official service vehicles.
- If you receive an incoming call, the only approved incoming calls related to service or after service are 24919988 , 24913417, 24928385 & 24913415

Usually, Commissioning will take place within 2-4 days if no site obstacles exist and all the mechanical and electrical connections are done properly. Commissioning should take place maximum by 45 days after delivery to ensure the warranty; otherwise the company has the right to evaluate the warranty period based on equipment condition at the time of commissioning. Materials should be stored in a proper place before commissioning.

Equipment guarantee period starts from initial commissioning date.

Warranty provided is against manufacture defects, provided commissioning done by Al Madadd, Warranty will be in effect starting from the date commissioning by replacing the defected parts