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Customer Service


Al Madadd is providing a warrantee for any product sold from its outlets, these warranty are against manufactural defects conditions that’s are used for the proper applications and is selected by Al Madadd personnel’s or approved professionals.Al Madadd had extended the warranties compared with its suppliers warranty with confidence of the products and proper selections that are done by Al Madadd personnel.


Our technical team is able to Commission any type of water solution and water equipment sold to our clients in different sectors. Commissioning will be done based on Al Madadd & our supplier technical recommendation and requirement to guarantee the better performance of the units to maintain warranty coverage period.

Sewage Pits Cleaning Services

Not many clients know the importance of cleaning the sewage pits which can effect negatively on environment and the sewage pumps performance.Al Madadd is providing the sewage pits cleaning services for residential houses using high pressure pumps and specialised chemicals. Yearly Maintenance contracts are also available.

Our professional customer service agents are available from 7:30 am to 8:00 Pm to attend customers’ calls for any after sales related matters. During Cold & raining season, our call center extends the working hours to be 24 hours a day to cover the needs of our clients in that period.

skilled technicians and supervisors are always able to maintain any of our sold materials at site. For difficulties at site, materials could be dismantled, delivered to our workshop for further services and repairs. Our fleet covers all maintenance and after service calls in all areas in Kuwait.

Maintenance Contracts

For Customer satisfaction, Al Madadd now is providing the service of annual contracts for maintenance of any water equipment supplied by others or by Al Madadd Company . Options of such contracts could be with or without spare parts along with the periodical monthly or quarterly visits.

Our both Service centres in Shuwaikh and Hawalli are available for those customers who would like to bring their pumps or other water equipment for a quick repair action. Al Madadd service centres can provide the repair services for any type of water equipment regardless the brands or make or supplier.